Refund and Cancellation Policy

Welcome to Plastic Point! We appreciate your trust in us, and we are committed to providing you with the best online shopping experience. Please take a moment to read our Refund and Cancellation Policy to understand your rights and responsibilities as a valued customer.

1. Cancellation Policy:

1.1 Cancellation by Customers:

  • You can cancel an order within 24 hours of placing it. To cancel your order, please log in to your Plastic Point account and follow the cancellation process.
  • Orders that have already been shipped cannot be canceled.
  • Customized or personalized items may not be eligible for cancellation. Please contact our customer support for assistance.

1.2 Cancellation by Plastic Point:

  • We reserve the right to cancel an order if:
    • The product is out of stock.
    • There are pricing errors.
    • We suspect fraudulent activity.
  • In such cases, you will be informed, and a refund will be processed.

2. Refund Policy:

2.1 Refund Eligibility:

  • Refunds are applicable in the following cases:
    • You cancel an order within 24 hours of placing it.
    • The product received is defective, damaged, or incorrect.
    • The product is lost in transit.

2.2 Refund Process:

  • Refunds will be processed within 7-14 business days of receiving your request.
  • Refunds will be issued using the same payment method used for the original purchase.
  • In case of cash on delivery orders, please provide your bank account details for the refund.

2.3 Non-Refundable Items:

  • Some items may not be eligible for a refund, including but not limited to:
    • Personalized or customized items.
    • Products without their original packaging.
    • Products returned in a used or damaged condition.
    • Products returned after the specified return window.

2.4 Return Shipping:

  • Plastic Point will cover the return shipping costs if the product is being returned due to defects, damage, or an incorrect item.
  • If you are returning a product for any other reason, you are responsible for the return shipping costs.

3. Return Process:

3.1 Initiating a Return:

  • To initiate a return, please log in to your Plastic Point account and follow the return process.
  • Provide a clear reason for the return and attach relevant photos if the product is damaged or incorrect.

3.2 Return Window:

  • Please return the product within 15 days of receiving it.

3.3 Product Condition:

  • Ensure the product is returned in its original packaging and in the same condition as when you received it.

4. Contact Information:

If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact our customer support team at contact@plasticpoint.shop or [customer support phone number].

Plastic Point reserves the right to update or modify this policy at any time, and any such changes will be posted on our website. It is your responsibility to review this policy periodically.

Thank you for shopping at Plastic Point! We appreciate your business and are committed to ensuring your satisfaction with our products and services.

Plastic Point
www.plasticpoint.shop